Privacy Policy

1. Who We Are

BioAhead (Pty) Ltd ("BioAhead", "we", "us", or "our") is a South African supply chain corridor operator specialising in botanical ingredients. Our registered address is 163 Langeberg Street, Western Cape, 6529, South Africa. We can be contacted at john.ehlers@bioahead.com or +27 82 812 2283.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us, for example when you submit our contact form. The information we may collect includes:

• Full name
• Email address
• Phone number (optional)
• The nature of your enquiry
• Any additional information you include in your message

We do not collect sensitive personal information, payment details, or data from minors. We use analytics cookies (Google Analytics 4 and Microsoft Clarity) solely to understand how visitors use this site. These cookies are only activated after you provide explicit consent via the cookie notice banner. You may withdraw consent at any time by clearing your browser's local storage. We do not use cookies for advertising purposes and we do not share cookie data with third parties for marketing.

3. How We Use Your Information

We use the personal information you provide solely to:

• Respond to your enquiry personally and promptly
• Follow up on any commercial discussion you have initiated
• Send you information relevant to your enquiry, if requested

We will not use your information for unsolicited marketing, and we will not add you to any mailing list without your explicit consent.

4. Legal Basis for Processing

We process your personal information on the basis of your consent (by submitting the contact form) and our legitimate interest in responding to business enquiries. This is consistent with the requirements of the Protection of Personal Information Act (POPIA), South Africa's primary data protection legislation.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be processed by our contact form service provider (Formspree) solely for the purpose of delivering your message to us. Formspree processes data in accordance with its own privacy policy and applicable data protection regulations.

6. Data Retention

We retain your personal information only for as long as necessary to respond to your enquiry and maintain reasonable business records. If a commercial relationship does not result from your enquiry, we will not retain your personal information beyond 12 months from your initial contact, unless you ask us to retain it for a specific purpose.

7. Your Rights

Under POPIA and applicable data protection laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or withdraw consent for processing
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at john.ehlers@bioahead.com. We will respond within a reasonable time and in accordance with applicable law.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. External Links

Our website contains links to external sites, including LinkedIn. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: john.ehlers@bioahead.com

Phone: +27 82 812 2283

Website: www.bioahead.com